Service of TEXA AVI-GAS meters
Information about calibration, repair and shipping devices to the service department.
Please note that we no longer provide service visits in the Grójec area. Devices for calibration should be delivered by courier or in person. For technical reasons, calibration cannot be performed while you wait.
If you intend to call us, please read this page first. When we are on the phone, we are not servicing devices, and we want to complete service work as quickly as possible.
To send devices for service or calibration, please follow the instructions below.
Portable meters
- Pack the meter in the case supplied with the device.
- Put the measuring hose and charger into the case.
- Describe the observed problem.
- Include your details: name, surname, phone number and invoice details.
- Protect the case against damage, for example with bubble wrap, and pack it in a cardboard box.
- Send the parcel to the address below and insure the shipment. We prefer DPD courier service.
Automatic meters
- Describe the observed problem.
- Include your details: name, surname, phone number and invoice details.
- Pack the device in a cardboard box and protect it against damage, for example with bubble wrap.
- Send the parcel to the address below and insure the shipment. We prefer DPD courier service.
Shipping address
TEXA Jakub Targalski
Obrońców Pokoju 7c
99-300 Kutno
Poland
tel: +48 607-608-945
Service
When the meter reaches us, it is entered into the service system. After registration, we send an SMS confirming acceptance of the meter and giving an estimated calibration or repair time.
The average service time is 10 working days, but at the beginning of the storage season it may be longer because many users send their meters at the same time. We therefore recommend sending meters earlier.
If it turns out that, apart from calibration, a part must be replaced, for example an oxygen sensor or a battery, our employee always calls the customer for approval and provides estimated costs.
Return shipment
When the device is ready, we inform the customer by phone on the day of shipment. The device is sent by DPD courier, which guarantees delivery within two working days. Each parcel is insured.
We provide DPD with the customer’s phone number, but couriers are not obliged to call before delivery. Delivery takes place between 9:00 and 18:00. The courier follows a fixed route, so the delivery time depends on the schedule.
In the autumn and winter period, we do not ship on Fridays.
Costs
| Inspection and calibration of a portable meter | 300 PLN gross |
|---|---|
| Inspection and calibration of an automatic meter | 350 PLN gross |
| Oxygen sensor replacement, portable meter (including calibration) | 750 PLN gross |
| Oxygen sensor replacement, automatic meter (including calibration) | 800 PLN gross |
| Battery replacement | 200 PLN gross |
| Pump replacement | 150 PLN gross |
| Meter charger | 70 PLN gross |
| Return shipment of a portable meter | approx. 26 PLN gross |
| Return shipment of an automatic meter | approx. 32 PLN gross |
Payments
We prefer cash-on-delivery shipment: the customer pays the courier in cash upon delivery. This also allows checking the parcel in the presence of the courier.
Bank transfer payment is also possible, but prepayment is required. We send an invoice by e-mail and ship the device after receiving payment.
We work from Monday to Friday, 7:00-15:00.